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Frequently Asked Questions

Is it safe to use my credit card

We have taken every precaution to make your transactions secure. We use Authorize.Net, to process your credit cards. This is a leading provider of digital trust services that enable businesses and consumers to engage in commerce and communications with confidence. We take all necessary precautions, including regard screening of your systems to protect your Personal Information.

Do packages ship out on Saturday

No. Ups only picks up packages on weekdays. Orders placed Saturday and Sunday are shipped on Monday. Orders placed after the cutoff on Friday will be shipped on Monday.

Shipping to Alaska and Hawaii

Ups shipping rates to Alaska and Hawaii are higher than shipping within the continental US. You can choose Only UPS 2 Day Air or US Postal Service for shipments to these states.

Shipping Examples.

2 day package shipped on Monday should be delivered on Wednesday. 3 day package shipped on Monday would be delivered on Thursday. 3 day package shipped on Wednesday would be delivered on Monday. Ups business days are: Monday, Tuesday, Wednesday, Thursday & Friday If your delivery day falls on a holiday your package should be delivered on the next Ups working day

Returns

The customer must contact customer service for return authorization prior to returning any merchandise. Merchandise must be returned in sellable condition in order to receive credit. Full credit will be issued for unopened merchandise returned within 15 days of receipt of shipment. A 15% restocking fee will be applied to authorized returns received after 15 days and a 25% restock fee will be applied to unauthorized returns. Product returns cannot be accepted after 30 days.

Address Corrections

Any address that is changed by the customer or shipper after the order is shipped will be charged an address correction fee ranging from $5.00-$10.00 depending on what service you choose. Please make sure to include any applicable information such as Apt. or Suite number

Product Guarantees

PureProtein.com holds no Guarantee for the claims that the products manufacture claims. Also, PureProtein.com is not held liable for misuse of any product sold.

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